Withdrawal delays beyond 3 hours are uncommon on eth77, but they can occur for a few reasons:
(1) your KYC verification is still pending — no withdrawal can be processed until identity documents are approved;
(2) your withdrawal request is flagged for a routine security review, which typically resolves within 6 hours;
(3) BRI's inter-bank clearing system (BI-FAST or SKN) is experiencing delays, which is outside eth77's control. If your BRI withdrawal has been pending beyond 6 hours without any communication from eth77, contact our support team via live chat or at
[email protected] with your transaction reference number.